Refund & Cancellation Policy

Effective Date: 11/09/2025

At Studio Velweb, we value our clients and strive to deliver the highest quality of service in web design, development, and digital marketing. This Refund & Cancellation Policy explains how cancellations and refunds are handled.

1. Project Initiation

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• All projects begin only after receiving an advance payment as agreed in the project proposal.

• This advance is non-refundable, as it covers project setup, resource allocation, and initial planning.

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2. Cancellations by Client

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• If a client cancels a project before work has started, only the advance payment will be retained.

• If a client cancels after work has started, payments made up to the cancellation date are non-refundable, and any pending balance for completed milestones must be cleared.

• No refunds are provided for services already delivered.

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3. Cancellations by Studio Velweb

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• In rare cases where Studio Velweb must cancel a project due to unforeseen reasons, a fair refund will be issued for the portion of work not completed.

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4. Digital Services (Social Media, Marketing, Hosting, etc.)

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• Payments for ongoing services such as social media management, SEO, or hosting are non-refundable once the service cycle has started.

• Clients may cancel ongoing services with 30 days’ written notice before the next billing cycle.

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5. Refund Eligibility

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Refunds are not applicable in the following cases:

• Delays caused by client in providing content, feedback, or approvals.

• Change of mind after deliverables are submitted.

• Third-party service failures (e.g., domain, hosting, or third-party app issues).

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6. Contact for Cancellations & Refunds

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To request a cancellation, please contact us at:
📧 studiovelweb@gmail.com